We’ve put together answers to some of the most common questions about shopping with Coco & Sydney. Here you’ll find everything you need to know about shipping, returns, payments, and our brand values. If you don’t see your question answered here, feel free to reach out or visit our Contact Page. We’re always happy to help.

Shipping & Delivery

Do you offer free shipping?

Yes! We offer free standard shipping on all orders within Australia. No minimum spend required.

Do you ship outside of Australia?

At this stage, we only deliver within Australia.

How long will my order take to arrive?

Standard shipping usually takes 3–7 business days, depending on your location. Regional and remote areas may take a little longer.

How do I track my order?

You can check real-time updates and delivery updates on our Track Your Order Page.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of receiving your order, as long as items are unworn, unwashed, and with tags attached.

How do I return an item?

Simply email us at support@coco-sydney.com with your order number and reason for return. We’ll provide return instructions and the return address.

Do you offer exchanges?

We don’t offer direct exchanges. If you’d like a different size or style, please return your item for a refund and place a new order.

How long does a refund take?

Refunds are processed within 10 business days once your return has been received and inspected. Your bank or payment provider may take additional time to show the refund in your account.

What if my item is faulty or incorrect?

If you’ve received a faulty or wrong item, please contact us at support@coco-sydney.com within 7 days of delivery. We’ll arrange a replacement or full refund at no extra cost to you.

General

Where can I get help with my order?

For any questions or concerns, reach us at support@coco-sydney.com.

Can I change or cancel my order after placing it?

We process orders quickly, so changes and cancellations may not always be possible. If you need help, email us at support@coco-sydney.com as soon as possible, and we’ll do our best to assist.

How can I contact customer service?

You can reach our friendly team by emailing support@coco-sydney.com. We’re available Monday to Friday, 9:00 AM – 5:00 PM (AEST).