At Coco & Sydney, we care about making your experience smooth and enjoyable. Whether you have a question about your order, need help with sizing, or want to start a return, our support team is here to help.

Use Our Form

How to Reach Us

Email: support@coco-sydney.com
Response Time: Within 24 hours on business days

We look forward to hearing from you and will do our best to get back to you quickly.

ANY QUESTIONS YOU WANT TO ASK?

FREQUENTLTY ASKED QUESTIONS

Do you offer secure payments?

Yes. All payments are processed through trusted, encrypted payment providers to ensure your details are safe and secure.

How do I track my order?

You can check real-time updates and delivery updates on ourTrack Your Order Page.

How long does it take to process my order?

Orders are processed within 1–3 business days after payment confirmation. During busy periods, processing may take a little longer.

How long will my order take to arrive?

Standard shipping usually takes 3–8 business days, depending on your location. Regional and remote areas may take a little longer. You’ll receive a tracking email once your order has been dispatched.

You can reach our friendly team by emailing support@coco-sydney.com. We’re available Monday to Friday, 9:00 AM – 5:00 PM (AEST).

ALL OUR FAQ